HPE Foundation Care 5 Year on-site service card labeled 24 x 7 x 4 Hour response

HPE Foundation Care Service

Name: HPE Foundation Care Service
Brand: HP Inc.
SKU: U8ZY3E
Price: 570.38 USD
Availability: InStock

HP Inc.|

MPN: U8ZY3E

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$570.38$620.00

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Key Features

5 Year service duration
On-site response with 24 x 7 x 4 Hour target
Parts & Labor coverage
Comprehensive defective material retention (DMR)
Remote diagnosis by HPE technical resources
Electronic and physical service sub-types supported

Maintain predictable availability and lower mean time to repair with HPE Foundation Care Service. This 5 Year on-site maintenance offering includes 24 x 7 x 4 Hour response to service-critical incidents, parts and labor coverage, and comprehensive defective material retention to keep your supply chain and compliance needs intact. HPE technical resources provide remote diagnosis and, when necessary, dispatch certified technicians for on-site repairs. For eligible hardware, the service can include basic software support and collaborative call management for selected non-HP software. This coverage standardizes incident handling across supported assets, reduces vendor coordination overhead and protects operations with defined response windows. Choose Foundation Care when you need a predictable, long-term support model for enterprise infrastructure where rapid, authorized on-site remediation and parts replacement matter.

Ideal For

Support enterprise rack servers and storage requiring defined on-site SLAs
Protect production workloads where 4-hour on-site response reduces outage impact
Standardize third-party and HPE hardware support under a single contract
Maintain compliance for failed parts handling in regulated environments

Why This Product

1Provides guaranteed on-site response windows and parts replacement versus time-and-materials SLAs
2Includes defective material retention to meet compliance requirements, unlike basic warranties
3Combines remote diagnostics and on-site resolution to shorten mean time to repair versus standalone break/fix
4Five-year commitment reduces total cost of ownership compared with annual renewals

Manufacturer

Value	Hewlett Packard Enterprise
Display	Hewlett Packard Enterprise

Identification

Mpn	U8ZY3E
Brand	HPE
Vendor	HP Inc.
Category	software-services/professional-services
Product Name	HP 5Y CHNLPARTSONLY PGWD PRO 477 SVC
Manufacturer Part Number	U3HV3E

Service Levels

Availability	24 x 7
Response Time Target	4 Hour (target)

Support Warranty

Covered Period	5 Year
Provided Support	Parts & Labor, Remote Diagnostics
Service Characteristic	Electronic and physical service sub-types; defective material retention

Manufacturer Website

Value	http://www.hpe.com
Display	http://www.hpe.com

Professional Services

Service Type	Foundation Care - Extended Service
Remote Onsite	On-site with remote diagnosis
Duration Hours	N/A
Service Duration	5 Year
Service Location	Customer site
Service Description	Comprehensive hardware and selected software support including parts & labor, defective material retention, and 24 x 7 x 4 Hour on-site response

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Frequently Asked Questions

What is covered under HPE Foundation Care Service?▾

The service covers hardware and selected software support including remote diagnosis, on-site repairs, parts and labor, and defective material retention for eligible products. Exact coverage is determined by the service order and eligible product list.

What does 24 x 7 x 4 Hour response mean?▾

It indicates that HPE provides support 24 hours a day, 7 days a week, with a target to have an on-site technician dispatched within 4 hours of a qualifying service incident, subject to local availability and the service contract terms.

Does this service include replacement parts?▾

Yes. Parts & labor is included as part of the service entitlement, so applicable replacement parts are provided to restore covered hardware.

What is defective material retention (DMR)?▾

DMR is a process that allows failed components to be retained and returned for warranty, compliance or disposal handling. HPE manages the defective parts under documented procedures to meet customer and regulatory requirements.