HP Active Care 5Y Next Business Day onsite notebook hardware support SKU U17WYE

HP 5Y Active Care NBD Onsite Travel Notebook Support

Name: HP 5Y Active Care NBD Onsite Travel Notebook Support
Brand: HP Inc.
SKU: U17WYE
Price: 638.46 USD
Availability: InStock

HP Inc.|

MPN: U17WYE

Digital Delivery

$638.46$694.00

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Key Features

Service term: 5 years
Coverage scope: notebook hardware support
Response: Next Business Day onsite
Support delivery: HP-authorized technician dispatch
Includes: parts and labor for eligible hardware failures
Case management: centralized intake and escalation

Ensure field and executive notebooks remain operational with a five-year HP Active Care plan that provides Next Business Day onsite hardware support. This SKU prioritizes in-person resolution by dispatching HP-authorized technicians to perform diagnostics and repairs at the device location, covering eligible parts and labor. Centralized case management simplifies incident intake and escalation, reducing coordination time for IT operations. The plan is suited to organizations that require predictable, contract-backed support for mobile devices where mail-in repairs or self-service troubleshooting do not meet operational needs. By contracting a 5-year term, procurement secures long-term service continuity and reduces the variable cost and logistics complexity of ad-hoc repairs.

Ideal For

Support sales and road-warrior staff who rely on fast onsite repairs
Reduce downtime for remote offices without local repair teams
Replace unpredictable break-fix expenses with a multi-year support contract
Ensure rapid hardware recovery for laptops used in customer-facing roles

Why This Product

1Provide onsite Next Business Day repair capacity instead of slower depot repair options
2Cover parts and labor under a contract model to avoid per-incident charges
3Offer HP-managed case handling to reduce internal ticket triage compared with unmanaged local vendors
4Fix device availability risk with a 5-year contracted term versus short-term break-fix agreements

Identification

Mpn	U17WYE
Brand Name	HP
Manufacturer	HP Inc.
Product Category	Professional services

Support Warranty

Provided Support

Parts and labor for covered hardware failures

Professional Services

Service Type	Hardware support (notebook)
Remote Onsite	Onsite (Next Business Day)
Service Duration	5 years
Service Location	Onsite / Remote intake
Service Description	Onsite diagnostics and repairs, parts and labor covered

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Frequently Asked Questions

Is travel for the technician included in this plan?▾

Technician travel to perform onsite diagnostics and repairs is included as part of the Next Business Day onsite entitlement for covered incidents under the Active Care plan.

Which devices qualify for coverage under this SKU?▾

This SKU is intended for notebook-class devices. Eligibility and coverage details are defined in HP's service terms; confirm device eligibility with HP at case intake or through your HP account representative.

How long does this service term last?▾

The service term is five years from the effective start date of the Active Care contract, as indicated by the SKU designation.

How do I confirm this SKU applies to my region or purchase?▾

Contact your HP sales representative or reseller with the MPN U17WYE to confirm regional availability, terms, and any prerequisites for coverage.