
| Product Supported | HP hardware |
| Covered Period | 5 years |
| Provided Support | Hardware support |
| Service Characteristic | Next-business-day onsite response |
| Service Type | Active Care hardware support |
| Remote Onsite | Onsite |
| Service Duration | 5 years |
| Service Location | Customer site |
| Service Description | Next-business-day onsite hardware support with proactive care coverage |
| Compatibility | Compatible with supported HP hardware platforms |
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When a covered issue is confirmed, service is delivered at the customer site on the next business day, helping reduce downtime versus mail-in or depot repair.
This is hardware support for covered HP systems under the Active Care term. Specific coverage depends on the eligible hardware and service entitlement.
No. This is a professional hardware support service, not software licensing or a cloud subscription.
It adds proactive care and onsite response, which can shorten restoration time and provide more predictable support for production environments.

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