
| Product Supported | HP hardware |
| Provided Support | Hardware support |
| Service Characteristic | Proactive support |
| Service Type | Hardware support |
| Remote Onsite | On-site |
| Service Duration | 5 years |
| Service Location | On-site |
| Service Description | Active Care with Next Business Day onsite support and proactive hardware coverage |
| Compatibility | HP hardware platforms covered by the service entitlement |
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It provides 5 years of hardware support with Next Business Day onsite response and proactive service coverage for eligible HP hardware.
Onsite support reduces the time and effort required to restore failed hardware, which is important when internal teams cannot absorb extended downtime.
Yes. It is suited to organizations that need predictable support terms, faster hardware recovery, and reduced operational disruption.
No. It complements internal teams by shifting hardware break-fix work to HP while your staff stays focused on higher-value operations.

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