
| Product Supported | HP hardware systems covered by Active Care |
| Bundle Support | Proactive hardware support |
| Covered Period | 5 years |
| Provided Support | Onsite support |
| Service Characteristic | Next-business-day response |
| Service Type | Hardware support service |
| Remote Onsite | Onsite |
| Duration Hours | N/A |
| Service Duration | 5 years |
| Service Location | Customer site |
| Service Description | Next-business-day onsite proactive hardware support |
| Compatibility | HP supported hardware platforms |
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If a covered hardware issue is confirmed, HP dispatches service to the customer site on the next business day, helping reduce repair delays.
This is a hardware support service, not a software license. It is intended to protect covered HP equipment over a 5-year term.
Active Care adds proactive hardware support and onsite response, which can reduce downtime and internal troubleshooting effort compared with basic coverage.
It is best for IT teams that need predictable onsite remediation and want to protect critical hardware across a multi-year deployment.

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