HP Active Care 5Y NBD Onsite ADP

Name: HP Active Care 5Y NBD Onsite ADP
Brand: HP Inc.
SKU: U22NCE
Price: 637.54 USD
Availability: InStock

HP Inc.|

MPN: U22NCE

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$637.54$693.00

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Key Features

Service duration: 5 Year
Response time: Next Business Day onsite
Support cadence: 9x5 remote technical assistance
Coverage: Accidental Damage Protection (ADP)
MPN: U22NCE
Delivery: On-site hardware support

Reduce operational risk and administrative overhead with HP Active Care, a 5-year support offering that combines Next Business Day onsite hardware response with Accidental Damage Protection (ADP) and 9x5 technical support. The service (MPN U22NCE) includes remote troubleshooting and diagnostics, predictive device health analytics where available, and coordinated onsite remediation when remote repair is insufficient. For infrastructure and endpoint teams, Active Care standardizes incident response, accelerates mean time to repair, and covers accidental damage events that would otherwise require separate claims. Deployment is simple: procure per-device care packs to align service duration with asset refresh cycles and centralize support under HP’s global service network. Active Care preserves employee uptime and clarifies cost predictability for device lifecycle management.

Ideal For

Provide guaranteed NBD onsite repairs for distributed office endpoints
Cover accidental spills and drops on mobile devices with ADP
Standardize support SLAs for enterprise device refresh cycles
Combine remote diagnostics and onsite remediation to minimize MTTR

Why This Product

1Includes Accidental Damage Protection vs standard warranties without ADP
2Next Business Day onsite response vs depot-only service options
3Five-year term aligns with common refresh cycles vs 1–3 year alternatives
4Combines remote diagnostics and onsite remediation vs remote-only offerings

Product

Mpn	U22NCE
Vendor	HP Inc.
Category	software-services/professional-services
Brand Name	HP

Support Warranty

Bundle Support	Hardware support with ADP
Covered Period	5 Year
Provided Support	Accidental Damage Protection
Service Characteristic	Next Business Day onsite response; remote diagnostics

Professional Services

Service Type	Care Pack Hardware Support with Accidental Damage Protection
Remote Onsite	On-site
Duration Hours	9x5
Service Duration	5 Year
Service Location	On-site
Service Description	9x5 Next Business Day onsite response with remote technical support

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Frequently Asked Questions

What does Next Business Day onsite response mean under Active Care?▾

Next Business Day onsite response means HP will dispatch an onsite technician for eligible hardware failures the next business day after remote diagnosis confirms onsite service is required, subject to local availability and the specific terms of the care pack.

Does the ADP coverage include liquid spills and drops?▾

Yes. Accidental Damage Protection under this care pack covers common accidental incidents such as drops and spills, within the terms and limits documented in the service agreement (MPN U22NCE). Check the contract for claim limits and exclusions.

How do I activate or register the HP Active Care service?▾

Activate the service using the HP registration instructions provided at purchase. Register the device serial number and the care pack MPN (U22NCE) to link the service to the asset and enable claims.

Is remote support available outside business hours?▾

The care pack provides 9x5 remote technical support. For after-hours support or 24x7 coverage, consider alternate HP care plans that specify extended remote support hours.