HP 5Y Active Care NBD DMR TRV hardware support service for 24x7 on-site coverage

HP 5Y Active Care NBD DMR TRV HW Supp

Name: HP 5Y Active Care NBD DMR TRV HW Supp
Brand: HP Inc.
SKU: U22XWE
Price: 434.22 USD
Availability: InStock

HP Inc.|

MPN: U22XWE

Digital Delivery

$434.22$472.00

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Available — Digital DeliveryInstant access after purchase

Authorized Dealer — Full manufacturer warranty

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Key Features

24x7x4 hour on-site service coverage
Defective media retention included
Parts and labor service characteristic
2 hour phone support response time
Remote diagnosis support included
Parts replacement and repair coverage

Keep essential systems available when outages are not an option. HP 5Y Active Care NBD DMR TRV HW SUPP combines 24x7 coverage with on-site repair, parts replacement, and defective media retention to support fast recovery and tighter control over failed drives and storage components. Built for environments where response time matters, this 5-year service plan delivers 4-hour parts and labor response and 2-hour phone support, helping teams move from incident to resolution without waiting on standard depot workflows. On-site delivery reduces the burden on internal staff, while remote diagnosis and web knowledge base access help accelerate triage before a technician arrives. The value is in continuity: fewer delays, less operational disruption, and a clearer path to restoring service after hardware failure. For organizations that cannot afford generic support tiers, this plan adds the coverage depth and media-retention control that justify the premium.

Ideal For

Support production servers that require rapid on-site restoration after hardware failure
Protect storage systems where failed media must remain under customer control
Cover branch or remote infrastructure with limited local IT staffing
Maintain business-critical hardware with predictable multi-year service coverage

Why This Product

1Includes defective media retention for tighter control over failed storage media
2Delivers on-site response instead of depot-only break-fix handling
3Adds 24x7 coverage with 4-hour parts and labor response
4Extends support planning across a full 5-year service term

Licensing

Pricing Type

Service

Service Details

Service Type	Maintenance Service
Remote Onsite	On-site
Duration Hours	N/A
Service Duration	5 Year
Service Location	On-site
Service Description	24x7x4 Hour
Certification Vendor	HPE

Software General

Product Supported

HP hardware systems

Support Warranty

Bundle Support	Parts & Labor
Covered Period	5 Year
Provided Support	Defective Media Retention, New Releases Update, Web Knowledge Base Access, Remote Diagnosis, Phone Support, Repair, Parts Replacement
Service Characteristic	Parts & Labor

Platform Compatibility

Language Supported

English

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Frequently Asked Questions

What does defective media retention cover?▾

It allows the customer to retain failed media components instead of returning them, which helps with data handling and internal security policies.

Is this an on-site support plan?▾

Yes. The service is delivered on-site, with remote diagnosis and phone support used to speed up resolution.

What response times are included?▾

The plan includes 4-hour parts and labor response and 2-hour phone support response.

How long does the service last?▾

Coverage runs for 5 years.