HP 5Y Active Care next-business-day on-site support with accidental damage protection and defective media retention

HP 5Y Active Care NBD ADP DMR TRV HW Supp

Name: HP 5Y Active Care NBD ADP DMR TRV HW Supp
Brand: HP Inc.
SKU: U23CDE
Price: 704.70 USD
Availability: InStock

HP Inc.|

MPN: U23CDE

Digital Delivery

$704.70$766.00

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Available — Digital DeliveryInstant access after purchase

Authorized Dealer — Full manufacturer warranty

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Key Features

Next-business-day service response
Accidental damage protection coverage
Defective media retention included
5-year service duration
Hardware support for HP environments
Service-oriented protection for enterprise assets

Maintain operational continuity when hardware issues threaten service levels. HP 5Y Active Care NBD ADP DMR TRV HW Supp combines next-business-day response with accidental damage protection and defective media retention, giving IT teams a stronger recovery path when equipment fails or is physically impacted. This service is built for organizations that need predictable support outcomes and tighter control over replacement workflows. Next-business-day coverage helps shorten the wait for remediation, while defective media retention supports internal data handling requirements when drives or storage components are replaced. Accidental damage protection adds another layer of coverage for incidents that fall outside standard warranty terms. For procurement teams, the value is in reducing unplanned exposure over a five-year service window. For infrastructure teams, the benefit is simpler escalation and fewer interruptions when hardware needs attention. It is a practical fit for environments where uptime, asset protection, and data governance all matter.

Ideal For

Supporting branch office HP hardware that must return to service quickly
Protecting endpoint or infrastructure assets exposed to accidental damage
Maintaining data control when failed storage media is replaced
Extending support coverage for multi-year hardware refresh cycles

Why This Product

1Adds accidental damage protection beyond standard support
2Includes defective media retention for data control
3Provides next-business-day response for faster recovery
4Covers hardware for a full 5-year term

Licensing

Pricing Type

Service contract

Service Details

Service Type	Maintenance service
Remote Onsite	On-site
Service Duration	5 Year
Service Location	On-site
Service Description	Next-business-day support with accidental damage protection and defective media retention

Software General

Product Supported

HP hardware systems

Support Warranty

Bundle Support	Active Care with accidental damage protection and defective media retention
Covered Period	5 Year
Provided Support	Parts replacement, repair, phone support, defective media retention
Service Characteristic	Parts and labor

Professional Services

Service Type	Maintenance service
Remote Onsite	On-site
Service Duration	5 Year
Service Location	On-site
Service Description	Next-business-day support with accidental damage protection and defective media retention

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Frequently Asked Questions

What does this service cover?▾

It provides next-business-day on-site support with accidental damage protection and defective media retention for covered HP hardware.

Why is defective media retention important?▾

It allows your team to retain failed media, which helps support internal data handling and compliance requirements.

Is this a multi-year service?▾

Yes. The coverage period is 5 years.

Does this include on-site support?▾

Yes. The service is delivered on-site with next-business-day response coverage.