HP 5-year Active Care hardware support with depot service and advance parts replacement

HP 5Y Active Care NBD ADP DMR TRV HWSupp

Name: HP 5Y Active Care NBD ADP DMR TRV HWSupp
Brand: HP Inc.
SKU: U23BXE
Price: 1283.35 USD
Availability: InStock

HP Inc.|

MPN: U23BXE

Digital Delivery

$1,283.35$1,395.00

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Available — Digital DeliveryInstant access after purchase

Authorized Dealer — Full manufacturer warranty

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Key Features

24x7 service coverage
1 Business Day advance parts replacement
Service depot delivery model
Exchange service main type
Phone, email, and web support
Web knowledge base access

Maintain dependable hardware support with HP Active Care, a 5-year service plan designed for organizations that need fast response and structured repair handling. With 24x7 coverage and 1-business-day advance parts replacement, this service helps reduce the operational impact of hardware failures across demanding environments. The depot service model adds a practical layer of control for IT teams that want predictable exchange handling and efficient turnaround. Phone support, email support, web support, and knowledge base access give administrators multiple paths to diagnose and resolve issues without delay. That matters when endpoint availability affects user productivity, service levels, and support workload. This plan is a strong fit for teams that value response commitments and a clear service process over basic warranty coverage. Compared with lower-cost alternatives, it offers broader support access, faster parts handling, and a longer service term, making it easier to justify for fleets where downtime carries real cost.

Ideal For

Supporting hardware fleets that require around-the-clock coverage
Managing depot-based repair workflows for distributed endpoints
Reducing downtime for business-critical devices with advance parts replacement
Standardizing support for environments that need multiple contact channels

Why This Product

1Broader coverage than business-hours-only support
2Advance parts replacement speeds hardware recovery
3Depot service simplifies repair logistics
4Stronger fit for fleets than basic warranty plans

Licensing

Pricing Type

Fixed term

Software General

Product Supported

HP hardware

Support Warranty

Bundle Support	Active Care support
Covered Period	5 Year
Provided Support	Phone Support, Email Support, Web Support, Web Knowledge Base Access, Parts Replacement, New Releases Update
Service Characteristic	Parts

Professional Services

Service Type	Service
Remote Onsite	Remote
Duration Hours	0 hours
Service Duration	5 Year
Service Location	Service Depot
Service Description	24x7x1 Business Day service with service depot exchange and advance parts replacement

Platform Compatibility

Language Supported

English

Professional Services Extra

Certification Vendor

HP Inc.

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Wholesale pricing below retail

Net-30 terms for qualified businesses

Volume discount tiers

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Saved payment methods & PO support

Priority order processing

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Frequently Asked Questions

What kind of service model is included?▾

This plan uses a service depot model with exchange handling and advance parts replacement.

Is support available outside business hours?▾

Yes. The service includes 24x7 coverage.

How fast is parts replacement?▾

Parts replacement is targeted at 1 business day for advance parts replacement.

What support channels are included?▾

Support includes phone, email, web support, and web knowledge base access.