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Create Free Business Account| Pricing Type | Service |
| Product Supported | Citrix appliance hardware |
| Bundle Support | Web support, email support, phone support, web knowledge base access, new releases update |
| Covered Period | 2 Year |
| Provided Support | Parts Replacement |
| Service Characteristic | Parts |
| Service Type | Maintenance |
| Remote Onsite | Service Depot |
| Duration Hours | N/A |
| Service Duration | 2 Year |
| Service Location | Service Depot |
| Service Description | Appliance maintenance silver extended service with depot exchange and advance parts replacement |
| Language Supported | English |
| Certification Vendor | Citrix |
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It uses a service depot exchange model, which is suited to controlled replacement workflows and faster turnaround on supported hardware.
The package includes web support, email support, phone support, and web knowledge base access, plus new releases updates.
The stated response time is 1 business day for advance parts replacement.
It is best for teams supporting Citrix appliance hardware that need predictable exchange-based service and structured parts coverage.

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