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Create Free Business Account| Product Supported | Virtual session platform PA services |
| Covered Period | 60 months |
| Provided Support | Remote Support |
| Service Type | Virtual Session Support - 9 x 5 |
| Remote Onsite | Remote (virtual) |
| Service Duration | 60 months |
| Service Location | Remote delivery |
| Service Description | Five-year remote support; 9 x 5 business-hours; partner-managed |
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The 9 x 5 coverage provides support during standard business hours, Monday through Friday; exact local hours are defined in the partner agreement.
No. This SKU is defined for remote support during business hours; onsite or after-hours services require separate procurement.
The contract term is 60 months (5 years). Renewal options are handled through the partner at contract end and can be negotiated prior to expiry.
The partner delivers and manages the support engagement; the partner is the primary point of contact for case intake and escalation.
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