Maintain dependable voice service with 5 years of 24x7 onsite hardware support for eligible Poly desktop VoIP equipment. This service is designed for organizations where phone availability directly affects customer response, internal coordination, and daily operations. The value is in the response model: around-the-clock coverage with onsite attention and a 4-hour response target. That combination helps reduce the time your team spends waiting on resolution when a device failure interrupts communications. For environments that cannot tolerate extended downtime, this support plan provides a more disciplined recovery path than standard business-hours coverage. It is a strong fit for front desks, reception areas, conference spaces, and other locations where a failed phone creates immediate operational friction. By extending support over a 5-year term, the service also aligns with longer refresh cycles and helps procurement teams standardize coverage across deployed endpoints. Choose this support when voice uptime matters enough to justify faster response, onsite service, and long-term coverage from the original vendor ecosystem.