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Create Free Business Account| Pricing Type | Fixed term service |
| Service Type | Onsite hardware support with defective media retention |
| Remote Onsite | Onsite |
| Bundle Support | Defective media retention |
| Covered Period | 5 years |
| Duration Hours | 0 hours |
| Provided Support | Onsite support |
| Service Duration | 5 years |
| Service Location | Customer site |
| Product Supported | HP Color LaserJet Enterprise |
| Language Supported | English |
| Service Description | Next-business-day onsite service for HP Color LaserJet Enterprise devices with defective media retention for failed component control. |
| Certification Vendor | HP Inc. |
| Service Characteristic | Next-business-day response |
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It allows your organization to retain failed media or components instead of surrendering them during service, which helps support internal data-handling policies.
This service includes next-business-day onsite support, helping reduce downtime when covered hardware needs attention.
It is intended for HP Color LaserJet Enterprise devices.
It adds onsite response and media retention, which is valuable when uptime and data control matter more than basic repair coverage.

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