
Exclusive pricing and Net-30 terms. Sign in or create a free account.
Create Free Business Account| Pricing Type | Volume |
| Service Type | Support Service |
| Remote Onsite | Onsite and Remote |
| Bundle Support | Next-Business-Day with DMR |
| Covered Period | 4 Years |
| Duration Hours | 0 hours |
| Provided Support | Vendor Support |
| Service Duration | 4 Years |
| Service Location | Customer Site |
| Product Supported | Citrix NetScaler Enterprise Edition for MPX 11530 |
| Language Supported | English |
| Service Description | 4-year next-business-day support with DMR coverage for Citrix NetScaler environments |
| Certification Vendor | HP Inc. |
| Service Characteristic | Enterprise Support Coverage |
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It provides 4-year enterprise support for Citrix NetScaler environments, including next-business-day response and DMR coverage.
It shortens the time between incident and vendor action, which matters when the appliance sits in a production traffic path.
DMR helps streamline replacement handling, reducing the operational burden on IT when hardware needs to be exchanged.
Yes. The 4-year term makes support costs easier to forecast and aligns service spend with the platform lifecycle.

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