HP Active Care 4-year on-site workstation support with next-business-day response and defective media retention

HP 4Y Active Care NBD On-site DMR WS HW Supp

Name: HP 4Y Active Care NBD On-site DMR WS HW Supp
Brand: HP Inc.
SKU: U22K7E
Price: 149.03 USD
Availability: InStock

HP Inc.|

MPN: U22K7E

Digital Delivery

$149.03$162.00

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Authorized Dealer — Full manufacturer warranty

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Key Features

4-year service duration
Next-business-day on-site response
Defective media retention included
Parts replacement support
Repair service coverage
Parts and labor service characteristic

Protect workstation uptime with HP Active Care, a 4-year on-site support service built for organizations that cannot afford slow recovery. Next-business-day response helps get issues in front of a technician quickly, while defective media retention gives IT teams tighter control over failed components that may contain sensitive information. This service is well suited to environments where workstations are business-critical and downtime has a direct cost. On-site repair and parts replacement reduce the burden on internal teams, especially when endpoints are spread across offices, labs, or operational sites. Instead of routing failures through a depot process, support comes to the device, helping shorten the path from incident to resolution. For procurement teams, the value is in predictable coverage over a multi-year term. For IT operations, it is the ability to standardize support across a fleet without building a separate repair process. Active Care is a practical choice when the workstation is part of the workflow, not just a user device.

Ideal For

Supporting business-critical workstations in office environments
Covering distributed endpoints that need on-site repair
Maintaining uptime for user devices handling sensitive data
Standardizing multi-year support across a workstation fleet

Why This Product

1Includes on-site repair instead of depot-only service
2Adds defective media retention for tighter data control
3Provides next-business-day response for faster recovery
4Covers workstations for a full 4-year term

Software General

Product Supported

HP Workstations

Support Warranty

Bundle Support	Active Care
Covered Period	4 Years
Provided Support	Repair and Parts Replacement
Service Characteristic	Parts and Labor

Professional Services

Service Type	Maintenance Service
Remote Onsite	On-site
Duration Hours	Next Business Day Response
Service Duration	4 Years
Service Location	On-site
Service Description	On-site workstation support with repair, parts replacement, and defective media retention
Certification Vendor	HP Inc.

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Frequently Asked Questions

What level of support does this service provide?▾

It includes on-site repair, parts replacement, and parts-and-labor coverage for HP workstations.

What is defective media retention?▾

Defective media retention allows you to keep failed media components, which can help with data handling and compliance processes.

How fast is the response time?▾

The service includes next-business-day response.

Who should buy this service?▾

It is a strong fit for organizations that rely on workstations and want predictable multi-year on-site support.