HP 4Y Active Care NBD Onsite DMR DT HW Supp

Protect desktop hardware with a support plan designed for operational continuity. HP Active Care delivers 4 years of coverage with next-business-day onsite repair, helping IT teams resolve hardware issues quickly without pulling users away from their workstations. When a covered failure occurs, HP provides remote diagnosis, escalation support, phone support, repair, and parts replacement to shorten the path from incident to resolution. This plan is especially valuable in environments where desktop uptime affects productivity across departments, labs, front offices, and distributed teams. Defective media retention adds an important layer of control for organizations that need to retain failed drives or storage media for compliance and data-handling policies. Parts and labor coverage also helps make service costs more predictable over the life of the device. For procurement teams, the 4-year term aligns well with standard refresh cycles and gives a clearer view of total support cost. For IT, onsite response reduces the burden of shipping devices or coordinating offsite repairs. The result is a support package that protects both the hardware investment and the work that depends on it.