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Create Free Business Account| Pricing Type | Subscription |
| Service Type | Active Care hardware support |
| Remote Onsite | Depot |
| Duration Hours | 35,040 hours |
| Service Duration | 4 years |
| Service Location | Service depot |
| Service Description | Depot exchange support with next-business-day replacement and defective media retention |
| Certification Vendor | HP Inc. |
| Product Supported | HP notebook hardware |
| Bundle Support | Defective Media Retention |
| Covered Period | 4 years |
| Provided Support | Replacement |
| Service Characteristic | Next Business Day replacement |
| Language Supported | English |
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It uses a depot exchange model, where covered notebook issues are handled through service depot processing and replacement.
It is a strong fit for mobile workers, traveling staff, and distributed teams that depend on notebook availability.
DMR allows the organization to retain failed media, which helps support security and compliance requirements.
Depot service can simplify logistics, reduce internal support effort, and provide a clear replacement path for notebook failures.

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