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Create Free Business Account| Product Supported | HP notebooks and mobile workstations |
| Covered Period | 3 years |
| Provided Support | Pickup and return notebook service |
| Mpn | UG8Q9E |
| Vendor | HP Inc. |
| Product Name | HP 3 Year Pickup and Return NB Service |
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UG8Q9E covers HP-managed pickup of a failed notebook, depot repair or parts replacement, and return shipment to the customer for the 3-year term. Confirm eligibility for specific models with HP support.
Open a support case with HP referencing MPN UG8Q9E and the device serial number; HP will schedule collection per the service process and provide tracking and repair status updates.
UG8Q9E is scoped for pickup-and-return. To add onsite coverage, procure an alternate HP service SKU that specifies onsite dispatch—contact your HP account team for options.
Accidental damage is not implied by the pickup-and-return service unless explicitly stated in accompanying warranty terms; verify coverage details with HP for accidental damage protection.

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