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Create Free Business Account| Product Supported | Palo Alto Networks products (Enterprise Support Agreement) |
| Provided Support | Technical support and escalation |
| Service Type | Premium Support (Palo Alto) |
| Remote Onsite | Onsite & Remote |
| Duration Hours | null |
| Service Duration | 3 Year |
| Service Location | Global (as contracted via HP) |
| Service Description | Technical escalation; onsite assistance; access to Palo Alto updates |
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Response times vary by case severity and regional terms; this Premium plan provides prioritized technical escalation and onsite assistance where contractually applicable via HP.
Yes. Premium Support provides access to Palo Alto Networks software updates and advisories as part of the Enterprise Support Agreement.
HP coordinates escalation and onsite dispatch per the contracted regional terms; after‑hours support availability depends on local coverage and terms.
Procurement and contract administration are handled through HP, which simplifies billing and vendor management while delivering Palo Alto Networks support services.
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