HP 3Y NBD Onsite with Active Care NB SVC

Keep mobile users working through hardware failures with 3-year on-site service backed by HP Foundation Care. This service combines remote diagnosis, phone support, web knowledge base access, and new releases updates with on-site repair and parts replacement when issues require hands-on intervention. Response targets include 2-hour phone support and 4-hour parts-and-labor service, helping reduce time spent waiting on critical notebook repairs. Built for organizations that cannot afford extended device downtime, this plan supports both physical and electronic service coverage and includes parts-and-labor handling for more complete incident resolution. It is a practical fit for fleets where field staff, executives, and remote contributors depend on consistent notebook availability. Instead of absorbing the cost and delay of ad hoc repairs, procurement teams get a defined service window and a clearer support path. For environments standardizing on HP notebooks, this service adds predictable coverage and a stronger support posture over the full 3-year term.