Keep desktop fleets productive with 3 years of next-business-day onsite hardware support and defective media retention. Built for organizations that cannot afford long repair cycles, this service brings qualified support to the device location and helps shorten the path from failure to restoration. Next-business-day onsite response is valuable when a desktop supports a revenue-producing user, a shared workstation, or an operational role that cannot sit idle. Defective media retention adds another layer of control by allowing your team to retain failed storage media, which is important for organizations with data handling requirements and internal security policies. For procurement teams, this service helps justify the cost of protected hardware by reducing the operational impact of a failure. For IT, it simplifies escalation and keeps support expectations clear across the lifecycle of the covered desktop. The result is a more predictable service model for environments that need fast parts replacement, onsite attention, and tighter control over failed components.