
| Pricing Type | Fixed term |
| Product Supported | Desktop systems |
| Bundle Support | Active Care |
| Covered Period | 3 years |
| Provided Support | Onsite support |
| Service Characteristic | Next-business-day response |
| Compliance Standards | N/A |
| Service Type | Support service |
| Remote Onsite | Onsite |
| Duration Hours | 24 hours |
| Service Duration | 3 years |
| Service Location | Onsite |
| Service Description | Desktop support with next-business-day onsite response and active care coverage |
| Certification Vendor | HP Inc. |
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It provides next-business-day onsite response for qualifying desktop support needs.
Active Care refers to the support model included with the service for more proactive desktop issue handling.
The service is provided for 3 years.
It is a strong fit for organizations that need predictable desktop support and reduced endpoint downtime.

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