HP 3-year 4-hour 9x5 technical support service with defective media retention for color printing

HP 3Y 4H 9X5 W/DMR PGWD COLOR 78X SVC

Name: HP 3Y 4H 9X5 W/DMR PGWD COLOR 78X SVC
Brand: HP Inc.
SKU: U9RJ9E
Price: 2443.43 USD
Availability: InStock

HP Inc.|

MPN: U9RJ9E

Digital Delivery

$2,443.43$2,656.00

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Key Features

Service duration: 3 years
Coverage window: 9 x 5
Response target: 4 hours
Defective media retention included
Technical service type
Support for color print environments

Keep color printing available when it matters most with a support service structured for predictable response and practical recovery. This 3-year HP service provides 4-hour, 9x5 technical coverage with defective media retention, giving IT teams a clearer path to resolution and a better way to manage sensitive media handling. For organizations that depend on print output for customer-facing, operational, or compliance-driven workflows, service terms matter. A defined 4-hour response window helps reduce uncertainty during incidents, while defective media retention supports environments where data handling and media control are part of the support requirement. This service is a strong fit for teams that want more than basic break-fix coverage. It is designed to support continuity, simplify escalation, and keep print infrastructure aligned with business hours and service expectations.

Ideal For

Support office print fleets that operate during standard business hours
Cover color printers used in customer-facing or administrative workflows
Retain defective media where data handling policies require it
Provide structured support for teams that need faster response than basic warranty coverage

Why This Product

14-hour response versus slower standard support plans
29x5 coverage aligned to business operations
3Defective media retention for controlled handling
43-year term for stable support planning

Licensing

Pricing Type

Service

Software General

Product Supported

Color printing environments and supported HP printer systems

Support Warranty

Bundle Support	Defective Media Retention
Covered Period	3 Year
Provided Support	Technical Support
Service Characteristic	4-hour response, 9x5 coverage

Professional Services

Service Type	Technical support service
Remote Onsite	Remote
Duration Hours	3 Year
Service Duration	3 Year
Service Location	Remote
Service Description	4-hour, 9x5 technical support with defective media retention
Certification Vendor	HP Inc.

Platform Compatibility

Language Supported

English

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Frequently Asked Questions

What coverage window does this service provide?▾

It provides 9x5 coverage for business-hour support.

What is the response target?▾

The service includes a 4-hour response target.

Does this service include defective media retention?▾

Yes. Defective media retention is included.

How long is the service term?▾

The service term is 3 years.