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Create Free Business Account| Shipping Weight | 0.00 lb |
| Product Supported | Eligible HP desktop systems |
| Covered Period | 4 years |
| Support Provided | Next-business-day onsite desktop hardware support with Defective Media Retention |
| Bundle Support Type | Hardware support with Defective Media Retention |
| Service Characteristic | Next-business-day onsite support |
| Service Location | Continental United States (CONUS) |
| Service Description | Desktop next-business-day onsite support with Defective Media Retention |
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U76R5B provides a 4-year service period for eligible HP desktop systems in the continental United States, with next-business-day onsite hardware support and Defective Media Retention. It is a support entitlement, not a desktop computer, storage drive, or replacement hardware component.
Defective Media Retention allows the customer to keep failed storage media when a covered replacement event involves a drive. This helps organizations retain control of media that may contain local user data, operating-system images, application files, or other information stored on the desktop.
Next-business-day onsite support identifies the response characteristic for covered hardware issues: onsite service is scheduled for the next business day. The response target does not mean every hardware issue is fully resolved or repaired within one business day.
Verify the exact HP desktop model is eligible for this support service, confirm that the system is deployed in the continental United States, and determine whether retaining failed storage media is required by your organization’s data-handling policy.

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