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Create Free Business Account| Provided Support | Hardware repair and vendor escalation |
| Service Type | Onsite hardware maintenance and support |
| Remote Onsite | Onsite and remote triage |
| Service Duration | 3 Years |
| Service Location | Customer site (as contracted) |
| Product Supported | HP PC / GC8 / USB Cable (Poly MTR base kit) |
| Service Description | Onsite repair, replacement coordination and vendor escalation |
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Coverage applies to the Poly MTR base kit components shipped with the SKU, specifically the included HP PC, GC8 interface and the USB cable. Service handles onsite repair and replacement coordination with vendors.
Onsite visits are coordinated through the vendor support portal and scheduled based on severity and parts availability; standard dispatch windows and escalation procedures apply as documented in the service agreement.
Yes. Renewals and term upgrades are available through the Poly+ subscription program; contact procurement for pricing and transition options to preserve continuity of service.
Yes. Remote triage is conducted first to identify whether a field dispatch is required, which reduces unnecessary onsite visits and accelerates issue containment.
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