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Create Free Business Account| Service Type | Onsite support |
| Remote Onsite | Onsite |
| Service Duration | 3 years |
| Service Location | Customer site |
| Service Description | Onsite hardware troubleshooting and parts replacement |
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Onsite coverage includes field technician dispatch to the customer site for hardware diagnostics and repair or replacement of covered components for the Poly G7500 base unit and TC8 video codec during the 3‑year term.
This service covers hardware faults and failures as defined in the service terms. Accidental damage and non-standard configuration changes are typically excluded; review the service contract for exact exclusions.
Dispatch SLA and response times are governed by the service terms. The package is designed for onsite response; exact dispatch timeframes should be confirmed at purchase based on customer location and service level options.
Coverage is generally tied to the serialized unit and can be transferred with the device subject to the service agreement and regional eligibility. Confirm relocation details with your HP sales or service representative.
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