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Create Free Business Account| Service Type | Onsite hardware support |
| Remote Onsite | Onsite |
| Service Duration | 1 Year |
| Service Location | Customer site (on premises) |
| Service Description | Onsite RPCS 1831 hardware diagnostics, parts replacement and vendor escalation. Clariti licenses excluded. |
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No. This Poly+ onsite RPCS 1831 SKU covers hardware diagnostics, onsite labor and parts replacement only. Clariti software licenses must be purchased separately.
Coverage applies to RPCS 1831 hardware used in Clariti IP and ISDN deployments as specified by the SKU. Confirm device eligibility with your account team prior to purchase.
Emergency and scheduled onsite visits are provided under the Poly+ onsite service terms; technicians perform diagnostics, replace covered parts and escalate to vendor engineering when required.
Service term changes, extensions or higher-tier support options are available through HP sales channels. Contact your A5 IT representative for upgrade paths and pricing.
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