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Create Free Business Account| Product Supported | Poly Clariti RMX 4000 (hardware only) |
| Provided Support | Parts and Labor |
| Service Type | Onsite Technical Support |
| Remote Onsite | Onsite |
| Service Duration | 12 Months |
| Service Location | Customer Site |
| Service Description | Hardware-level onsite support for Poly Clariti RMX 4000 appliances |
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No. This Poly+ Onsite SKU covers hardware-level support for RMX 4000 appliances only. Clariti feature licenses and software subscriptions must be purchased separately.
Onsite support includes technician dispatch to the customer site for hardware fault diagnosis, replacement of failed components using authorized parts, and standard repair workflows per contract P79401114.
Yes. Standard practice is to attempt remote diagnostics first; if hardware remediation is required, the contract provisions onsite technician dispatch under the MPN.
Open a vendor support ticket and reference MPN P79401114 and your contract details. The ticket will be triaged for remote troubleshooting and, if needed, scheduled for an onsite visit.

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