HP Inc. Poly Elite RMX 2000

Preserve conference bridge availability with a 12-month onsite maintenance package tailored to Poly RMX 2000 platforms. This SKU provides hands-on troubleshooting and parts replacement focused on RX reception modules — specifically coverage for two MPM RX cards (2 x MPM RX). Clariti licenses are intentionally excluded so software provisioning remains a separate procurement. Field technicians will perform diagnostics, module replacement, firmware validation where applicable, and end-to-end verification of call paths with local Poly Clariti integrations. The onsite delivery model reduces repair cycles for physical module failures by ensuring a trained technician performs the replacement and conducts post-repair interoperability checks. This SKU suits organizations that prioritize on-premises remediation to meet internal availability and compliance requirements. By combining targeted module coverage with vendor-backed field delivery, procurement gains predictable outcomes versus ad hoc break-fix or remote-only offerings.