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Create Free Business Account| Mpn | E79209112 |
| Vendor | HP Inc. |
| Category | software-services/professional-services |
| Product Supported | Poly RMX 2000 appliance |
| Provided Support | Vendor technical support and parts replacement |
| Service Type | Appliance support and maintenance |
| Remote Onsite | Remote troubleshooting and onsite parts replacement as required |
| Service Duration | 1 year |
| Service Location | Customer data center / on‑premise |
| Service Description | Vendor-backed support for Poly RMX 2000 appliance, includes coverage for one MPMRX‑S card; excludes Clariti endpoint licenses. |
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This SKU provides one year of appliance-level support for the Poly RMX 2000, including vendor troubleshooting, maintenance, and coverage for one MPMRX‑S card. It does not include Clariti endpoint licenses or seat entitlements.
Yes — the service includes vendor-managed parts replacement and repair for covered RMX 2000 hardware faults. Onsite dispatch is handled per HP Inc.'s support procedures.
Yes. Clariti endpoint licenses are sold separately. This service can coexist with Clariti license purchases to cover appliance continuity while licensing is managed independently.
Open a support case through HP Inc.'s Poly support channel referencing MPN E79209112; the vendor will triage, provide remote diagnostics, and dispatch parts or field service as required.

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