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Create Free Business Account| Service Type | Onsite Elite Support — Codec Only |
| Remote Onsite | Onsite |
| Provided Support | Onsite Hardware Support |
| Service Duration | 1 Year |
| Service Location | Customer site |
| Product Supported | Poly Trio Visual+ codec (codec only) |
| Service Description | One-year onsite codec-only hardware exchange and support |
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No. This SKU provides codec-only onsite coverage for the Poly Trio Visual+ codec; cameras, microphones and other peripherals are excluded unless covered by separate SKUs.
Contact HP support via your established enterprise support channel. Provide the device serial and SKU information; HP will validate coverage and schedule onsite technician dispatch per the service terms.
The service provides vendor-managed onsite hardware exchange for covered codec failures. Specific replacement logistics and temporary loaner policies are handled per HP service terms.
Yes. Coverage extensions are available through HP renewals or alternative multi-year SKUs; contact your HP sales representative to align terms and pricing with your deployment plan.

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