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Create Free Business Account| Pricing Type | Fixed Term |
| Product Supported | Poly Clariti RPCS1810 appliance |
| Provided Support | Hardware repair and replacement, on-site technical labor |
| 0 | {"service_type":"Onsite Hardware Support","remote_onsite":"Onsite","duration_hours":null,"service_duration":"1 Year","service_location":"Customer Site","service_description":"One-year on-site technician support for Poly RPCS1810 appliance (IP-only). Covers hardware diagnostics, parts replacement, and system validation. Clariti software licenses excluded."} |
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No. This SKU provides one year of on-site hardware support for the RPCS1810 appliance and does not include Clariti software licenses. Licensing must be purchased separately.
Coverage includes vendor-authorized on-site diagnostics, replacement of failed hardware components, and validation of system recovery. It does not include software updates or license provisioning.
This service is intended for RPCS1810 appliance hardware. For virtual editions, coordinate with HP/Poly to confirm support options; this SKU does not provide host virtualization support services.
Contact the HP/Poly support channel with your service MPN and appliance serial number to open a ticket. Dispatch scheduling and site access requirements will be coordinated with your IT contact.
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