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Create Free Business Account| Product Supported | RMX 4000, MPMRX |
| Covered Period | 12 months |
| Provided Support | Onsite Technical Support |
| 0 | {"service_type":"Onsite Support","remote_onsite":"Onsite","service_duration":"12 months","service_location":"Customer Site","service_description":"Onsite technical support for RMX 4000 and MPMRX IP-only systems, including diagnostics, fault isolation, and coordination of vendor-authorized hardware replacement for the video profiles listed in the product designation.","certification_vendor":"Poly"} |
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This service covers RMX 4000 and MPMRX hardware in IP-only configurations as identified in the product designation. Coverage and eligible components follow the vendor terms in the service agreement.
Yes. Onsite support includes coordination of vendor-authorized parts replacement and labor for defective components, subject to the vendor's service terms.
Remote diagnostics are performed when appropriate; however, the service prioritizes onsite technician dispatch for incidents requiring physical intervention.
By providing an onsite resource for rapid diagnostics and hardware remediation, the service shortens mean time to repair and reduces the risk of event disruption for RMX-hosted conferences.
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