HP Inc. Poly Elite Onsite RMX 2000

Keep conferencing infrastructure operational with a focused, 12-month onsite support package for the Poly RMX 2000. This service covers hardware troubleshooting, parts replacement, and field repair for the RMX 2000 platform, including one ISDN interface card (1 x ISDN). It does not include or provision Poly Clariti software licenses — purchase Clariti licensing separately when you need feature enablement. Field technicians follow vendor procedures to restore call paths, replace failed MPM/ISDN modules, and validate post-repair interoperability with existing Poly Clariti deployments. This SKU is intended for data center and UC infrastructure teams that require confirmed on-premises resolution rather than remote-only triage. Choosing the onsite option reduces mean time to repair for physical component failures and preserves existing call routes and codecs configured on RMX hardware. For procurement, this SKU justifies its price by converting remote diagnostics into an immediate field action, avoiding prolonged downtime while maintaining vendor-backed service accountability.