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Create Free Business Account| Brand | HP Inc. |
| Title | 1YR PEXIP DIRECT SOFTWARE SUPPORT FOR PRIVATECONNECT AUDIO CAPACITY LICENSE PER |
| Category | software-services/professional-services |
| Product Type | Service - Direct Software Support |
| Mpn | U71YZPX |
| Manufacturer | Cisco Systems, Inc |
| Service Type | SMARTnet - Extended Service |
| Remote Onsite | Electronic, Physical |
| Provided Support | New Releases Update; Web Knowledge Base Access; Phone Support; Parts Replacement; Replacement |
| Service Duration | 1 Year |
| Service Main Type | Exchange |
| Service Description | 8 x 5 x 4 Hour |
| Service Response Time | 4 Hour - Parts |
| Manufacturer Part Number | CON-SNTE-RFGW104 |
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It provides 8x5x4 hour coverage with access to phone and electronic support, plus parts replacement and exchange under the SMARTnet Extended model.
Yes. Provided Support lists Parts Replacement and Replacement as included where applicable to the covered components.
Incidents are routed through Pexip/Cisco support channels with phone and electronic escalation paths; eligible cases receive exchange or parts actions per the 4-hour parts response SLA.
Yes. New Releases Update is listed under Provided Support to help keep covered software elements current during the term.
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