Poly RMX 2000 Poly+ Partner 1 Year

Keep meeting infrastructure operational during hardware incidents with Poly+ Partner coverage for RMX 2000 platforms. This 1 Year service provides next business day advance hardware replacement (exchange at service depot) and email-based partner support for deployments that do not include Clariti licenses. The package explicitly covers two MPMRX-D cards, enabling partners to restore media processing capacity without waiting for extended part procurement. Designed for partner-managed environments, the offering reduces mean time to repair for conference interruptions and limits exposure to multi-site impact by prioritizing card-level exchanges. Service delivery aligns with partner workflows: issues are routed through HP/Poly channels to trigger depot exchange and spare dispatch. Operational benefits include predictable replacement SLAs, documented escalation paths, and reduced administrative overhead compared with ad-hoc parts ordering. This Poly+ Partner option is aimed at procurement and operations teams that manage certified Poly RMX 2000 hardware and require SLA-backed spare provisioning rather than software license coverage.