HP 1YR Partner Poly+ Dell/Lenovo Poly Room PC

Protect meeting-room experiences with a 1‑year Partner Support Service for Poly Room PCs installed on Dell or Lenovo hardware running Microsoft Teams or Zoom Rooms. This partner-delivered support provides 24x7 phone assistance and a defined 4‑Hour response objective to triage incidents rapidly. The Partner Support Service (PSS) model enables channel partners to deliver branded support while leveraging vendor infrastructure for escalations and entitlement validation. Benefits include reduced mean time to repair for critical meeting infrastructure, predictable support costs across distributed sites, and preserved end‑user productivity during AV/UC incidents. The service emphasizes rapid response and phone‑based troubleshooting to keep rooms operational and to coordinate onsite remediation or parts replacement where required. Use this one‑year offering when you need guaranteed availability windows, partner accountability, and a support posture aligned to enterprise meeting standards.