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Create Free Business Account| Product Supported | Poly enterprise video endpoints (qualifying models) |
| Covered Period | 12 months |
| Provided Support | FRU replacement and remote technical assistance |
| Service Type | FRU Renewal Service |
| Remote Onsite | Remote support with partner-managed FRU onsite replacement |
| Duration Hours | null hours |
| Service Duration | 12 months |
| Service Location | Customer site (partner delivered) |
| Service Description | Renewal of FRU coverage for qualifying Poly video devices |
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FRU renewal covers replacement of qualifying field‑replaceable units for enrolled Poly video devices and includes remote technical assistance and coordination for dispatching the replacement parts.
This renewal provides coverage for 12 months from the effective start date shown on the entitlement.
FRU dispatch and onsite replacement are typically managed by the partner or authorized service provider per the vendor’s logistics process.
Renewals generally require prior entitlements; contact your reseller or support channel to validate device eligibility before ordering.

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