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Create Free Business Account| Product Supported | Field Replaceable Units and video FRUs |
| Provided Support | Remote Diagnosis, Phone Support, Web Knowledge Base Access, Intrusion Definition Update, Parts Replacement, New Releases Update |
| Service Main Type | Exchange (Service Depot) |
| Service Response Time | Next Business Day - Advance Parts Replacement |
| Service Type | Partner Support - Extended Service |
| Remote Onsite | 8 x 5 Next Business Day Depot Exchange |
| Duration Hours | 0 hours |
| Service Duration | 1 Year |
| Service Location | Service Depot |
| Service Description | 8 x 5 x Next Business Day - Service Depot - Exchange - Parts |
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Depot exchange routes failed units to a service depot for repair or replacement, often using advance parts; on‑site exchange delivers replacement parts directly to the customer location. This SKU is depot‑based.
Yes. The contract includes remote diagnosis to help isolate faults and determine whether an advance parts exchange is required.
Advance parts are handled under the 8 x 5 Next Business Day SLA via the service depot; specific transit times depend on depot location and inventory availability.
Yes. Customers can renew or transition to multi‑year SMARTnet or Partner Support offerings; consult your sales representative for renewal options.
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