HP Inc. Poly+ CloudConnect Direct Support

Keep Poly CloudConnect Direct integrations reliable across distributed meeting rooms and hybrid work endpoints with one year of vendor-backed support (MPN U99C8PX). Designed for enterprises standardizing on Poly device management in cloud-hosted SIP and conferencing topologies, this support tier focuses on CloudConnect connectivity, provisioning, and incident resolution tied to CloudConnect Direct services. IT teams receive a single vendor contact for cloud integration issues, configuration guidance, and escalation to Poly engineering when needed. This 1-year offering aligns procurement with a clear term and SKU, simplifying renewals and lifecycle planning for conference room fleets. It reduces mean time to restore conferencing services by centralizing cloud and device support under one contract, making it a straightforward choice for organizations that require predictable operational costs and vendor accountability for cloud endpoint behavior.