Cisco Partner Support Service 1Y 24x7 4-Hour Response

Build a stronger support practice with a partner-delivered service model backed by Cisco infrastructure. This 1-year Partner Support Service is designed for qualified channel partners that want to expand their support portfolio, improve operational margins, and deliver technical assistance under their own brand while relying on Cisco services capabilities behind the scenes. The value is in the operating model. Instead of reselling a Cisco-branded fulfillment motion, partners retain primary responsibility for end-user support and use the service to add structure, tools, and escalation support to their own offering. That makes it a practical fit for organizations building a phased services strategy or extending an existing support practice without taking on the full burden of developing every capability internally. With 24 x 7 coverage and a 4-hour response target, this service is positioned for environments where responsiveness matters and support commitments must be clear. It is especially relevant for partners serving customers that expect dependable technical support, predictable response times, and a service experience aligned to enterprise expectations.