FRESHWORKS ADD-FSE-COPILOT Freshservice Copilot Add-On

Add Copilot capability to Freshdesk or Freshservice environments that require AI-assisted support and service-management workflows. This cloud add-on is intended for organizations already operating on qualifying Freshworks plans and extending those environments with Copilot functionality for teams handling customer support or internal service requests. ADD-FSE-COPILOT supports Freshdesk or Freshservice, providing a single add-on option across Freshworks customer-support and IT service-management deployments. Its principal compatibility boundary is plan level: Copilot is available only on Pro and Enterprise plans. Environments on other plan tiers require a plan review before this add-on can be assigned. This specific add-on differs from core Freshdesk and Freshservice subscriptions by adding Copilot capability rather than supplying the base help desk or service-management platform itself. It belongs with an existing Freshworks tenant and should be selected when the deployment needs Copilot assistance within either supported application. The service has no physical appliance, rack requirement, shipping footprint, or endpoint hardware dependency.