FortiCare Support for FortiSIEM

Maintain continuous visibility and event correlation with FortiSIEM backed by 1 Year of FortiCare Premium support. This service delivers around-the-clock phone access to Fortinet technical engineers, prioritized case handling for urgent incidents, and remote diagnostics that reduce mean time to resolution for software faults and integration issues. It is designed for production FortiSIEM deployments where timely resolution of software defects, tuning of correlation rules, and operational guidance on log ingestion and retention are essential. FortiCare Premium combines escalation paths, access to knowledgebase updates, and coordination with engineering when code-level investigation is required, so teams can keep security operations running through critical events. Choose this level of support when you need predictable response SLAs, expert-mediated troubleshooting, and continuity for security monitoring workflows to justify a higher lifecycle cost compared with basic support tiers.