
| Mpn | FC-10-GT31G-288-02-36 |
| Vendor | Fortinet |
| Category | software-services/professional-services/it-consulting |
| Product Name | 3 Year SD-WAN Monitoring SVC |
| Covered Period | 36 months |
| Provided Support | Monitoring and Alerting |
| Service Type | Monitoring |
| Remote Onsite | Remote |
| Service Duration | 36 months |
| Service Location | Global |
| Service Description | Continuous SD‑WAN telemetry collection, 24/7 alerting, monthly performance reports and prioritized escalation to Fortinet support for the duration of the term. |
| Certification Vendor | Fortinet |
| Product Supported | Fortinet SD‑WAN appliances and management consoles |
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The subscription includes continuous telemetry collection, 24/7 alerting, monthly performance reports, and prioritized escalation to Fortinet support for the 36‑month term. It focuses on monitoring and incident routing; hands‑on remediation remains the customer’s responsibility unless otherwise contracted.
You need deployed Fortinet SD‑WAN appliances or compatible Fortinet management consoles and appropriate telemetry access enabled. Network access and credentials for telemetry ingestion are required during onboarding.
No. This service provides remote monitoring, alerting and escalation to Fortinet support. On‑site troubleshooting or remediation can be added via separate professional services engagements.
Yes. Standard onboarding configures common thresholds and a monthly report cadence. Thresholds and report contents can be adjusted during onboarding to align with your operational SLAs.
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