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Create Free Business Account| Pricing Type | Subscription |
| Product Supported | Fortinet hardware and appliances covered under PRMA service |
| Bundle Support | PRMA |
| Covered Period | 3 years |
| Provided Support | Onsite support |
| Service Characteristic | 4-hour response target |
| Service Type | Onsite support service |
| Remote Onsite | Onsite |
| Duration Hours | 4 hours |
| Service Duration | 3 years |
| Service Location | Onsite |
| Service Description | PRMA service with 4-hour onsite response coverage for supported Fortinet hardware |
| Certification Vendor | Fortinet |
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It indicates a support target for onsite arrival within four hours after a qualifying service event, helping speed recovery for critical hardware issues.
This service provides 3 years of coverage.
It is intended for Fortinet hardware and appliances covered under PRMA service.
Onsite support reduces delay by bringing service closer to the failure point, which is valuable when uptime and recovery time are tightly controlled.

Fortinet · FPP-ADES1-ST-AE04

Fortinet · FPP-ACSM1-ST-AC01

Fortinet · FPP-AWBS1-ST-AB01

Fortinet · FC-10-0081F-964-02-12

Fortinet · FC-ESAB-12-F1