FIVE9 Verint PII Redaction Bot (VCS) by

Secure customer communications by removing personally identifiable information at scale. Verint PII Redaction Bot (VCS) enforces redaction policies across text and transcribed interaction artifacts before they reach storage or analytics layers. Deploy as a cloud-integrated service with subscription licensing to minimize operational overhead. Operators define patterns, tokenization rules, and contextual exceptions; the bot applies those rules in real time to transcripts, chat logs and other text artifacts, emits detailed audit trails, and preserves non-sensitive context for downstream analytics. The result: demonstrable compliance with data-protection mandates, lower scope for data-access reviews, and faster time-to-evidence for incident response. Designed for enterprise contact centers that must balance data privacy with analytics continuity, this module reduces manual redaction effort and lowers the operational cost of regulatory controls.