FIVE9 Secure Pay by

Keep payment interactions inside a controlled workflow and reduce the burden of handling cardholder data. Secure Pay from FIVE9 is designed for contact centers that need to collect payments while limiting exposure to sensitive information. By separating payment capture from the agent desktop, it helps reduce PCI scope and lowers the operational risk tied to manual card handling. For teams managing high-volume customer conversations, that matters. Secure Pay supports a more disciplined payment process, giving supervisors and compliance teams a cleaner path to standardization across agents and queues. It is a practical fit for organizations that need to protect customer data, maintain audit readiness, and preserve a smooth caller experience at the same time. Compared with ad hoc payment collection methods, Secure Pay adds structure where it counts: fewer opportunities for data leakage, less dependence on agent memory, and a more consistent process for every transaction. For enterprises where trust, compliance, and call handling efficiency all carry real cost, that control is worth paying for.