FileWave Pro On‑Site Additional Day FW-ONSITEADD-TD

Sustain operational continuity by adding an on-site service day to your FileWave Pro engagement. This add-on (MPN FW-ONSITEADD-TD) supplies a locally dispatched engineer for one full work day to execute hands-on remediation, configuration changes, or escalated support tasks that cannot be resolved remotely. Use it for emergency recoveries, phased rollouts that require physical access, or accelerated troubleshooting when SLAs demand faster mean time to resolution. This option preserves your existing FileWave Pro relationship while providing predictable billing per day and clear scope: one on-site day of vendor-delivered technical labor. Choose the additional day when remote sessions are insufficient, hardware access is required, or compliance/regulatory procedures mandate physical presence. The result: fewer repeat visits, lower internal coordination overhead, and measurable reduction in downtime for business-critical endpoints.