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| Mpn | FW-LPP-TD |
| Vendor | FileWave USA |
| Category | software-services/professional-services |
| Product Name | FileWave Inertia Pro OnSite (16 Hours remote / 16 onsite) |
| Provided Support | Remote diagnostics and on-site technical labor |
| Service Type | Hybrid professional services (remote + on-site) |
| Remote Onsite | Hybrid (remote and on-site) |
| Duration Hours | 32 hours |
| Service Duration | 32 hours (16 remote / 16 on-site) |
| Service Location | Customer site and remote delivery (continental United States standard; travel terms may apply) |
| Service Description | Bundle of 16 remote engineering hours and 16 on-site technical hours for escalations, rollouts, and remediation tasks. |
| Certification Vendor | FileWave certified engineers |
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Remote hours are typically used first for diagnostics and log collection, then on-site hours are scheduled to perform hands-on remediation. FileWave coordinates timing with your technical contact to minimize downtime.
On-site hours cover vendor engineering time on-site; travel time and expenses may be billed separately depending on distance and contractual terms. Confirm travel policy with FileWave USA before purchase.
This package is structured as hybrid (16 remote / 16 on-site). Converting on-site hours to additional remote hours requires prior authorization from FileWave and may be subject to contract adjustments.
Work is performed by FileWave-certified engineers under the FileWave USA engagement. Engineers conduct remote diagnostics, coordinate scope, and execute on-site tasks as scheduled.
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FILEWAVE USA · FW-LP-TD
