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Create Free Business Account| Pricing Type | Per-device contract |
| Product Supported | Extreme Networks hardware platforms (referenced by MPN) |
| Support Hours | Business hours with escalations |
| Covered Period | Varies by contract |
| Support Channel | Phone; Web portal; Authorized field replacement |
| Provided Support | Next Business Day Advanced Hardware Replacement; Technical Escalation |
| Service Description | Advanced Hardware Replacement logistics and escalation coordination |
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NBD AHR provides Next Business Day shipment of replacement hardware and coordinated escalation for covered Extreme Networks devices referenced by MPN 98504-H30217. Exact parts and eligibility depend on the contracted device list.
Open a support case through Extreme Networks’ portal or phone line. Provide the MPN 98504-H30217 and asset details; support will validate eligibility and schedule Next Business Day replacement per the contract terms.
Yes. Covered_period and specific entitlements are defined in the customer contract. Confirm device eligibility and regional logistics when ordering to ensure NBD delivery is available for your sites.
Premier Plus adds priority handling, defined escalation paths and coordinated replacement logistics—reducing administrative steps and accelerating hardware replacement compared with a standard warranty.

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